Return Policy

At Union Stitch, we take pride in our craftsmanship and ensure that all products meet the highest quality standards. Because of the custom nature of our embroidery work, we do not accept returns on personalized or custom-made items once production has started.

Eligibility for Returns

We only accept returns for pre-designed, non-customized items purchased directly from our website. To be eligible for a return, the item must be:

• Unworn, unused, and in its original condition

• In its original packaging with tags attached

• Accompanied by the receipt or proof of purchase

• Requested within 3 days of delivery

To start a return, contact us at sales@unionstitch.com before sending any items back. Items sent without prior approval will not be accepted.

Damages & Order Issues

Please inspect your order upon arrival and contact us immediately if:

• You receive a defective or damaged item

• You receive the wrong item

If there is an issue with your order, we will offer a replacement or refund at no additional cost to you.

Non-Returnable Items

• Custom embroidery and personalized orders (including any item modified, embroidered, or created to customer specifications)

• Customer-supplied garments that were embroidered or altered

• Sale items and gift cards

Refunds

If your return is approved, we will process a refund to your original payment method within 10 business days. Please note that banks and credit card companies may take additional time to process the refund. If you have not received your refund within 15 business days, contact us at sales@unionstitch.com.