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Frequently Asked Questions
- We provide all types of custom embroidery—if you have an idea, we can make it happen. We also offer patch-making services and sticker production. Reach out for a quote.
- There is no minimum order quantity at this time. However, a one-time digitizing fee applies for custom artwork.
- Bulk discounts are available and will be discussed during the quote process.
- You can provide your own garments for embroidery. However, you will be responsible for shipping costs.
General Pricing Per Stitch Count:
- Up to 5,000 Stitches - $5.00
- 5,000 to 10,000 Stitches - $10.00
- 10,000 to 15,000 Stitches - $15.00
- 15,000 to 20,000 Stitches - $20.00
- 20,000 to 25,000 Stitches - $25.00
- 25,000 Stitches and above - $1.00 per additional 1,000 stitches
Additional Fees:
- Digitizing Fee: $25 flat rate for first-time custom artwork. If we already have your artwork on file, no digitizing fee will be applied.
- Setup Fee: $20 per order.
- Payment in full is required before production begins.
- Accepted file formats: .dst, .emb, .ai, .eps, .svg, .pdf (vector preferred). .png and .jpg may be accepted if the image is clear.
- If you need us to clean up your logo or redo the artwork, pricing will be discussed based on the complexity of your existing file.
- A test stitch-out will be provided before full production begins.
- Local pickup or delivery is available within a designated area, which will be discussed in the quote.
- We ship anywhere in the United States. Shipping costs will be calculated based on location and order size.
- Refunds are available for pre-designed, non-customized single items listed on our website. Refund requests must be made within 3 days of delivery, and the customer is responsible for return shipping costs.
- We do not ship defective items. If a defective item is received, please contact us immediately for a free refund or replacement.
- Custom items cannot be refunded, and once production has started, we cannot cancel the order.
- We offer contract embroidery. Reach out for a quote.
- We can embroider on most specialty materials, including leather, bags, and more. Contact us to discuss your specific needs.